Lotus365 Terms and Conditions

Last Updated: July 2026

These terms and conditions govern your use of the Lotus365 platform, including the website, mobile app, Lotus365 Blue interface, sportsbook, live casino, and all other products and services offered under the Lotus365 brand. Read these terms carefully before registering an account or placing any bets. By creating a Lotus365 ID and using the platform, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree with any part of these terms, do not register an account or use the platform.

Key Points at a Glance

Before reading the full terms, note the following:

  • You must be 18 years or older to register and use Lotus365
  • Each person is permitted to hold one account only
  • Lotus365 is a real-money platform — only deposit what you can afford to lose
  • Bonus terms apply — check wagering requirements before claiming any offer
  • Withdrawals require identity verification — complete KYC early to avoid delays
  • Lotus365 reserves the right to void bets in cases of clear error or market abuse
  • Deposit limits and self-exclusion are available at any time through your account settings
  • Users are responsible for ensuring their use of the platform complies with local law

1. Definitions

The following terms carry specific meanings throughout this document:

  • “Lotus365,” “we,” “us,” “our” — the Lotus365 platform and its operating team
  • “You,” “user,” “player” — any person who registers an account or uses any part of the Lotus365 platform
  • “Account” — your registered Lotus365 user account
  • “Platform” — the Lotus365 website, mobile app, Lotus365 Blue interface, and all associated products and services
  • “Balance” — the total funds held in your account at any given time, including real-money deposits and any applicable bonus balance
  • “Bonus Balance” — funds credited to your account as part of a promotional offer, subject to separate bonus terms
  • “Bet” — any wager placed on a sporting event, casino game, or other market offered on the platform
  • “KYC” — Know Your Customer — the identity verification process required before certain account actions are permitted
  • “Restricted Territory” — any jurisdiction from which access to and use of Lotus365 is prohibited under applicable law

2. Eligibility Requirements

Age Requirement

You must be at least 18 years of age to register and use Lotus365. By creating an account, you confirm that you meet this requirement. Lotus365 reserves the right to request proof of age at any time. Where a user is found to be under 18, the account will be permanently closed and any deposits may be returned at our discretion following investigation.

One Account Per Person

Each individual is permitted to hold one Lotus365 account only. Registering multiple accounts under different names, mobile numbers, email addresses, or other identifying details is a breach of these terms. Where duplicate accounts are detected, all associated accounts may be suspended and any winnings across those accounts may be voided.

Accurate Registration Information

You must provide accurate, complete, and truthful information when registering. Providing false information — including a false name, date of birth, or contact details — is a breach of these terms and may result in account suspension, forfeiture of balance, and a permanent ban from the platform.

Jurisdiction and Legal Responsibility

You are responsible for ensuring that your use of Lotus365 complies with the laws applicable in your state and region. Online betting regulations vary across Indian states, and some states impose specific restrictions on online gambling activity. Lotus365 does not provide legal advice. By registering, you confirm that you have satisfied yourself that using the platform is lawful in your jurisdiction.

Mental Capacity

You must be of sound mind and acting of your own free will when using the platform. Using Lotus365 while under the influence of substances that impair your judgement is not permitted.

3. Account Registration and Management

How to Register

Registration is completed through the official Lotus365 website or mobile app. To create a Lotus365 ID, you must provide:

  • Full legal name
  • Registered mobile number
  • Email address
  • Date of birth
  • Chosen username and password

By completing registration, you confirm that all details provided are accurate and that you meet all eligibility requirements set out in Section 2.

Account Security

You are solely responsible for maintaining the security of your account. This includes:

  • Keeping your password confidential and not sharing it with any third party
  • Logging out of shared or public devices after every session
  • Enabling two-factor authentication where available
  • Contacting Lotus365 immediately if you suspect unauthorised access to your account

Lotus365 will never ask for your password. Any communication requesting your password should be treated as fraudulent and reported to us immediately.

Identity Verification — KYC

Before withdrawals are processed, and in certain other circumstances, identity verification is required. You will be asked to provide:

  • Government-issued photo ID — Aadhaar card or passport
  • PAN card
  • Proof of address where required
  • A selfie or live photograph for identity confirmation

KYC verification is mandatory. Failure to complete verification when requested will result in withdrawal requests being held pending completion. Completing KYC promptly after registration is recommended to avoid delays when you choose to withdraw.

For more information on how your personal data is collected and used during verification, refer to the Lotus365 Privacy Policy.

Inactive Accounts

An account is considered inactive where there has been no login activity for 12 consecutive months. Lotus365 reserves the right to apply a maintenance fee to inactive accounts or close them after appropriate notice. Any remaining balance will be handled in accordance with applicable regulations.

Account Closure

You may request to close your account at any time by contacting the support team. Before closure, all pending bets will be settled and any remaining real-money balance will be returned via your registered payment method, subject to standard withdrawal processing and KYC requirements.

4. Deposits and Withdrawals

Making a Deposit

Deposits can be made through the payment methods available in your account, including UPI, IMPS, NEFT, net banking, and digital wallets. Minimum and maximum deposit limits are displayed in the deposit section of your account. All transactions are conducted in Indian Rupees (INR).

The majority of deposits are processed instantly. Where a deposit does not reflect within 30 minutes, contact the support team with your transaction reference number.

You may only deposit funds that belong to you. Depositing funds on behalf of another person, using another person’s payment method, or depositing funds obtained through illegal means is strictly prohibited.

Withdrawing Funds

To be eligible to make a withdrawal, you must have:

  • Completed KYC identity verification
  • Met any applicable bonus wagering requirements on bonus funds
  • A verified bank account or UPI ID registered on your account
  • No pending security investigations or account restrictions

Standard withdrawal requests are processed within 2 to 6 hours under normal conditions. Processing times may be longer during high-volume periods or where additional verification is required. Lotus365 does not charge fees on standard withdrawals. Third-party payment processors may apply their own charges, which are outside our control.

Lotus365 reserves the right to conduct additional verification before processing any withdrawal request, including requesting additional identity documents or proof of payment method ownership.

5. Betting and Casino Rules

Placing Bets

A bet is only confirmed when a bet reference number is issued. A bet slip that has not been confirmed does not constitute a valid bet. Odds displayed on the platform are subject to change before confirmation — the odds applied to your bet are those shown at the moment of confirmation.

Lotus365 reserves the right to refuse, limit, or void any bet, including bets placed on markets with obvious pricing errors, bets that exceed stake limits, or bets where evidence of market abuse is present.

Void Bets

A bet may be voided — and the stake returned — in the following circumstances:

  • The event is cancelled, postponed, or abandoned before completion
  • The market is suspended due to a pricing error
  • The bet was placed after the event had already begun for pre-match markets
  • Evidence of match-fixing or corrupt activity is identified
  • A clear pricing error was present at the time the bet was placed

Casino and Game Rules

All casino games use certified random number generation (RNG) technology to ensure fair outcomes. Live casino games are operated by trained dealers in real time. Each game displays its own rules within the game interface — it is your responsibility to read and understand those rules before playing.

Where a technical malfunction occurs during a casino game, affected game rounds may be voided and stakes returned. Lotus365 is not liable for losses caused by technical issues outside our reasonable control.

Bonuses and Promotions

All bonuses and promotions are subject to specific terms, including wagering requirements, time limits, minimum odds conditions, and eligible markets. Wagering requirements specify how many times a bonus amount must be staked before it becomes withdrawable. Always review the specific terms of each bonus before claiming.

Lotus365 reserves the right to withhold, void, or reclaim bonus funds where evidence of bonus abuse is identified. This includes registering multiple accounts to claim the same bonus, placing opposing bets to clear wagering requirements with minimal risk, or any other behaviour designed to exploit promotional offers.

6. User Conduct and Prohibited Activities

The following activities are strictly prohibited on the Lotus365 platform. Engaging in prohibited conduct may result in immediate account suspension, forfeiture of balance, and a permanent ban.

Account-Related Prohibitions

  • Registering more than one account
  • Providing false information during registration or verification
  • Allowing another person to access or use your account
  • Sharing account credentials with any third party
  • Impersonating another person or entity

Betting-Related Prohibitions

  • Placing bets on events where you hold insider knowledge of the outcome
  • Colluding with other users to manipulate markets or exploit pricing errors
  • Using automated software, bots, or scripts to place bets
  • Exploiting arbitrage opportunities in a manner designed to circumvent the platform’s intended use
  • Deliberately exploiting technical errors or malfunctions

Financial Prohibitions

  • Depositing funds obtained through illegal means
  • Using a payment method that does not belong to you
  • Money laundering or any financial crime conducted through the platform
  • Initiating fraudulent chargebacks or payment disputes

General Prohibitions

  • Attempting to hack, disrupt, or damage the Lotus365 platform or its systems
  • Harassing or threatening Lotus365 staff or other users
  • Any other activity that violates applicable Indian law

7. Responsible Gambling

Lotus365 is committed to responsible gambling. Tools available to all users include deposit limits, session time reminders, reality checks, and self-exclusion options. Deposit limit increases are subject to a cooling-off period before taking effect. Permanent self-exclusion is irreversible once applied.

If you are concerned about your gambling behaviour, support is available at any time through Live Chat, WhatsApp, or email. For a full description of the responsible gambling tools available and guidance on maintaining control of your play, refer to the Responsible Gaming page.

8. Intellectual Property

All content on the Lotus365 platform — including the logo, brand name, design, text, images, software, and data — is the intellectual property of Lotus365 and is protected under applicable intellectual property law. You may not copy, reproduce, distribute, modify, or create derivative works from any Lotus365 content without express written permission. Using the Lotus365 brand name, logo, or platform content for commercial purposes without authorisation is strictly prohibited.

9. Limitation of Liability

Platform Availability

Lotus365 aims to maintain continuous platform availability but does not guarantee uninterrupted access at all times. Scheduled maintenance, emergency updates, or circumstances outside our reasonable control may cause temporary unavailability.

Accuracy of Information

Odds, scores, statistics, and other information displayed on the platform are provided in good faith but may occasionally contain errors. Lotus365 is not liable for losses arising from reliance on inaccurate information where a clear error was present.

Maximum Liability

To the maximum extent permitted by applicable law, Lotus365’s total liability in connection with any claim arising from your use of the platform is limited to the amount of funds held in your account at the time of the relevant incident.

Third-Party Services

Lotus365 is not responsible for the actions, services, or content of third-party payment providers, identity verification services, game providers, or any other third parties connected to the platform.

10. Account Suspension and Termination

Grounds for Suspension or Closure

Lotus365 reserves the right to suspend, restrict, or permanently close any account at any time and without prior notice where:

  • These terms and conditions have been breached
  • Evidence of fraudulent, abusive, or criminal activity is identified
  • KYC verification has not been completed when requested
  • A court order or direction from a regulatory authority requires it
  • The user is found not to meet the eligibility requirements set out in Section 2

Effect of Account Closure

Upon account closure due to a terms breach:

  • Pending bets may be voided at our discretion
  • Bonus balances will be forfeited
  • Real-money balances will be returned after investigation, unless forfeited as a result of confirmed fraud or terms violation

Appealing a Suspension

Where you believe your account has been suspended in error, contact the support team by email with a clear explanation and any relevant supporting documentation. Lotus365 will investigate and respond within five business days.

11. Disputes and Complaints

Raising a Complaint

Complaints about any aspect of your Lotus365 experience should be directed to the support team in the first instance via Live Chat, WhatsApp, or email. Most complaints are resolved at this stage.

Formal Complaint Process

Where a complaint is not resolved through standard support channels, a formal complaint may be submitted by email with “Formal Complaint” in the subject line. Include:

  • Your account details
  • A clear description of the issue
  • Relevant transaction references, dates, and amounts
  • The outcome you are seeking

Formal complaints are acknowledged within four hours and resolved within 48 hours in most cases. Complex complaints requiring investigation may take up to 14 days.

Disputes about specific bet outcomes must be raised within 30 days of settlement. Include the bet reference number, the market in question, and the basis for your dispute. Lotus365 will investigate and respond within five business days.

Final Decision

Lotus365’s decision on formal complaints is final once the formal process has been completed. If you remain dissatisfied, resolution through applicable legal channels in your jurisdiction remains available.

12. Changes to These Terms

Lotus365 may update these terms and conditions from time to time. When significant changes are made, the “Last Updated” date at the top of this page will be revised and a notice will be displayed in the app or on the website. Where required, renewed acceptance will be requested.

Continued use of the Lotus365 platform after an update to these terms constitutes acceptance of the revised terms. If you do not agree with updated terms, stop using the platform and contact us to close your account.

13. Governing Law and Severability

These terms and conditions are governed by applicable Indian law. Disputes that cannot be resolved through the complaints process outlined in Section 11 will be subject to the jurisdiction of competent courts in India.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible. The remaining provisions continue in full force and effect.

Questions About These Terms?

If any aspect of these terms is unclear, the Lotus365 support team is available around the clock via Live Chat, WhatsApp, and email. Contact us for assistance, or visit the Responsible Gaming page if you have questions about the tools available to help manage your play.

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